Refund policy
Proposed terms — pending business confirmation.
Applicability
This policy applies to paid consulting services sold by API Haven Consulting (SSM 202103084729): scoped API security and authentication projects and pre-paid advisory blocks.
Cooling-off and consumer rights
Nothing in this policy limits your statutory rights under the Consumer Protection Act 1999, including remedies available through the Tribunal for Consumer Claims for qualifying disputes (claims up to RM 50,000).
Project engagements
- Before work starts: If you cancel in writing within seven (7) calendar days of paying a deposit and we have not begun billable work, we refund the deposit in full.
- After work starts: Fees for work already performed, documented in timesheets or milestone acceptance, are non-refundable. Remaining prepaid amounts for undelivered milestones may be refunded or credited at our discretion.
- Deliverables: If we fail to deliver agreed written deliverables within the agreed timeline and cannot cure within a reasonable extension, you may request a partial refund proportional to undelivered scope.
Advisory blocks
Unused advisory hours may be refunded within seven (7) calendar days of purchase if no hours have been consumed. After any advisory time is used, the block is non-refundable except where required by law.
How to request a refund
Email info@api-haven.digital with your invoice number, engagement description, and reason for the request. We respond within five (5) business days. Approved refunds are processed to the original payment method within fourteen (14) business days.
Cancellations and rescheduling
Workshop dates may be rescheduled once with at least forty-eight (48) hours’ notice. Repeated cancellations may incur a scheduling fee stated on your invoice.
Contact
+60-7-0000-1716 · 68, Jalan Tebrau, 80300 Johor Bahru